Terms and conditions

Access to and use of our website (http://www.themysterymasters.com) and any related websites within the domain of www.themysterymasters.com is provided by The Mystery Masters and is subject to the following terms:

Applicable terms and conditions

Our website is owned by The Mystery Masters and any use of the website (including registrations and shop orders made via the website) are subject to these terms and conditions. The Mystery Masters reserves the right to modify or revise these terms and conditions at any time by updating the text on this page.

Use of our website

You may view any non-password protected areas of the website and use them for your own reference only. You agree to use the website only for lawful purposes and in a manner which does not infringe the rights or restrict, or inhibit, the use and enjoyment of the site by any third party.

Copyright and trade marks

All our material, including that on our website, is protected by UK and international copyright laws. This includes, but is not limited to graphics, logos, images, icons, text and software and is the property of The Mystery Masters or its content providers. Unauthorised use of our material is prohibited, including reproduction, storage, modification, distribution or republication, and may not be used without prior written consent of The Mystery Masters, or where applicable, the respective copyright owner(s).


Our website is intended to provide general information only and should not be considered as a substitute for advice covering any specific situation. The Mystery Masters accepts no responsibility for the content of external internet sites that we have links to and that are owned and operated by third parties.

Warranty and indemnity

The user warrants to The Mystery Masters that they will only use the website according to the terms and conditions herein.

The website is provided without any representations or any form of warranty (whether made expressly or implied by law), including the implied warranties of satisfactory quality, fit for a particular purpose, non-infringement, compatibility, security and accuracy.

The Mystery Masters does not warrant that functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available on the internet are virus-free.

Limitation of liability

The Mystery Masters will not be liable for any damages, including indirect or consequential damages, or any damages arising from the use or loss of use of the website, or the loss of data or profits, whether in contract, negligence or other tortuous action, arising from or in connection with the use of the website.

Privacy and data protection

Read our Privacy Policy in full.


These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

How to contact us

To notify us of a change to your name, address or email details, please email admin@themysterymasters.com

If you have a query about The Mystery Masters' privacy policy or terms and conditions, please email admin@themysterymasters.com

Delivery information

Click here to view information about delivery.

Promotional codes

You may only use one promotional code per basket.

Contract: Terms and conditions

a) When you place an order for any material or product by submitting a completed order form on the website your contract with us will commence when we, The Mystery Masters, confirm acceptance of your order by automatic email. We agree, that we will supply the resources listed on the said order.

b) These Terms and Conditions shall govern the Contract to the exclusion of any other Terms and Conditions.

c) Variations to these Terms and Conditions may from time to time be made available on the website and we reserve the right to update our terms at any time.


In submitting an order you acknowledge that:

a) All information and specifications relating to the resources produced on the website are approximate and The Mystery Masters is not responsible for the accuracy of content provided.

b) The Mystery Masters may make any changes to the specification of the resources to conform to any statutory or European requirements.

c) Payment will be taken at the point of an order being placed.


Occasionally, we will offer some resources on a “pre-order” basis before we are able to fulfil the order. Resources offered in this way will show an expected or general date for availability, but we make no guarantees that the resources will become available at that exact date. If for any reason, we are unable to fulfil the order on or around the time of expected release (e.g. In the event of stock loss) and are unable to fulfil the order in a reasonable time frame thereafter we will refund you the full amount and let you know via email.

Payment will be taken at the point of placing an order, whether the item is available immediately, or whether a pre-order is being placed. You may cancel your order any time up until confirmation and then may follow the regular returns policy thereafter. Please note that in some cases, if the time between your pre-order being placed and decision to cancel or return your order has been longer than 90 days, we may have to refund your order via bank transfer.

Refunds and returns

We are committed to providing you with a fast a service as possible, while you may cancel your order up until it is confirmed by our agents, unfortunately we are unable to cancel an order after this time. 

We do all we can to make sure you get your order on time and in good shape. Once it has been delivered, you have a 14-day cooling off period, during which you may return it for incorrect or damaged items. If you wish to return the item(s), please include the delivery documentation and a covering note. We will then refund your money.

If your order does not arrive on time within five weeks and we cannot agree a new reasonable delivery time, you can cancel the order and receive a full refund. This also applies to pre-orders. The usual delivery times for standard orders is within two working days from dispatch, which may be up to five working days so please allow at least seven (7) working days for delivery, exceptions being during times with high demand or exceptional circumstances (such as Christmas, Easter and other holidays). You will receive an email notification when your item is dispatched which at busy times can be up to five days after your order is placed. If your order is urgent then please contact The Mystery Masters via admin@themysterymasters.com

Risk in title passes to our nominated couriers once out for delivery and then to you once your order has been delivered.

Once your item has been delivered, if your item is faulty, or damaged, you have 30 days from the date of delivery in which you may request to return your item(s) and receive a full refund.

After 30 days, you may request to return your item(s), but it will be at The Mystery Masters' discretion on whether to give a full, partial or no refund.

All refunds include initial postage and packaging, however you will have to pay yourself to return the item to us as we do not currently offer pre-paid returns.

None of the above will affect any of your statutory rights.

All Resources

A bit of small print: Any refund made to your credit or debit card shall be subject to the terms and conditions of the relevant issuing bank and therefore be subject to any time delay as specified by the issuing bank. We will not be liable for any delay that is outside our control. A correct cardholder name and address must be supplied at the time of ordering where it is different from your name and address.

Digital downloads ordered from the shop are not returnable. Therefore The Mystery Masters has a ‘no refund’ policy for all digital download products purchased directly through the shop, unless we can confirm that the files are corrupted from our server or files are not compatible with your device and we are unable to provide a compatible version.

Product Description

We attempt to be as accurate as possible. However, The Mystery Masters does not warrant that descriptions of resources or other content of this website are accurate, complete, reliable, current or error-free. Your remedy, should resources be other than described on the website, is to return the resources in an unused state.

Pricing Policy

a) The price of the resources shall be the price as quoted on the website on the date the order was placed, subject to any inadvertent pricing errors (whether technical or otherwise) by The Mystery Masters.

b) The price of the resources will be subject to a post and packing rate as shown on the order form page of the site.

c) The price of the resources does not include the cost of delivery to destinations outside of the United Kingdom. For such orders, you will pay the delivery charges as quoted on the website on the day of purchase.

d) The price of the resources includes any applicable Value Added Tax, which you shall be liable to pay.

Withdrawal of Resources

The Mystery Masters may withdraw the sale or distribution of any resources produced for any reason without prior notice, or liability, to you.

Disclaimer and Liability

a) This website is provided by The Mystery Masters on an ‘as is’ basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information content materials or products included on this site. You agree that your use of this site is at your sole risk.

b) To the full extent permissible by applicable law, The Mystery Masters disclaims all warranties express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose.

c) The Mystery Masters does not warrant that this website, its servers or emails sent from our agents are free from viruses or other harmful components.

d) The Mystery Masters will not be liable for any damages of any kind arising from the use of this website including but not limited to damages for consequential loss.

e) These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of The Mystery Masters or any of its employees or agents.

Applicable Law

The Contract and these Terms and Conditions shall be subject to English law and the parties submit to the exclusive jurisdiction of the English Courts.

Email: admin@themysterymasters.com

Last updated 11 April 2020