Privacy policy

Who are we?

In this policy, ‘we’, ‘our’ or ‘us’ refers to The Mystery Masters.

Your Privacy

We respect your privacy and want to communicate with you in a way that suits you, in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection legislation. Your privacy is important to us and this policy explains how we use your personal information and keep it secure.

What is personal information?

Personal information covers any data that enables us to identify you as an individual. This could include, name, address, telephone number, email address or bank details (submitted when making a donation).

How do we use your personal information?

We use your information to process your shop orders and send them out to you, and also in order to allow us to reply to you if you fill out a contact form. When you supply personal information to us, we only use this information for the purpose for which it was given and ensure that it is kept securely.

Do we share your personal information?

We do not share your details with third parties, unless it is necessary to do so. Some of the ways it may be necessary to share your information include:

  • fulfilling orders
  • processing financial transactions (see next section)
  • other necessary functions.

Your information will not be passed to third parties for marketing purposes.

How do we use your financial information and keep it secure?

In order to process financial transactions, we may need your bank or credit card details.

We do not store credit card details nor do we share financial details with any 3rd parties.

All credit card payments are processed by PayPal, via a secure server.

PayPal privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Information you give us via the website is stored and processed in the UK. However, because of the nature of the internet, it is possible that your data may pass through countries outside the EEA.

Your rights

  • ‘Right to be informed’ means we will be completely clear and transparent about how we plan to use your personal information.
  • ‘Right of access’ means you can request a copy of the personal information we hold about you and we will provide it within one month.
  • ‘Right to rectification’ means you can ask us to update or amend the information we hold about you, if it is incorrect.
  • ‘Right to restrict processing’ means you can ask us to change, restrict or stop the way we are using your information.
  • ‘Right to erasure’ (or right to be forgotten) means you can ask us to remove your personal information from our records.
  • ‘Right to object’ means you can object to us using your information for marketing purposes.
  • ‘Right to data portability’ means you can obtain and reuse your personal data for your own purposes.
  • ‘Right not to be subject to automated decision making’ means if we use systems to make a decision about you, you have the right to ask for a person to intervene, that then may change the outcome.
  • Right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO), if you are not satisfied with our response to your request, or you feel we are not using your information correctly.

How we use Cookies

Please see our Cookie policy.

Children

If you are under 18, please get your parent/guardian’s consent before giving any personal information on our website.

How to contact us

You can get in contact with us in the following ways:

Last revision: 11 April 2020